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We regularly update our website and social channels, but we recommend signing up to our Newsletter which is located at the bottom of the BYD Home Page.

We have a range of BYD vehicles available to suit a variety of lifestyles and driving needs. Our fully electric line-up includes ATTO 1, ATTO 2, ATTO 3, SEAL and SEALION 7, while our Super Hybrid range includes SHARK 6, SEAL 6 TOURING, SEALION 5, SEALION 6 and SEALION 8.

Charging your BYD vehicle is simple and there are a few different ways to do it! For domestic charging, we recommend a wall mounted AC charger. Public charging stations are also available across the country. All BYD vehicles also come with a 3-pin emergency charger. For more information on how to use please see the how to video on vehicle to load.

Please ensure that you only use your 3-pin emergency charger when it's plugged in directly to the wall. All multiboards and extension cords should not be used while charging.

Your BYD is compatible with most public charging stations. Currently, BYD vehicles are not compatible with public Tesla DC chargers.

Charging times vary depending on your vehicle model, battery size and the type of charger being used. BYD vehicles can be charged using a standard household socket, a dedicated AC home charger, or compatible DC fast chargers. Some BYD models available in New Zealand support DC fast charging, allowing charging times to be significantly reduced when using suitable public charging infrastructure.

Yes, an EV car can be charged outside in the wet as these chargers and cables are IP54 rated.

We recommend Wallbox for your at home charging needs. A powerful, smart charger in a convenient small size. Speak to your selling dealer about all home charging options and installation.

Yes, you can set charging schedules from the vehicle.

Please call BYD Roadside Assist on 0800 293 288.

BYD's Flash Chargers are expected to arrive in New Zealand in 2027. More information will be shared closer to launch.

Vehicle-to-Grid (V2G) technology, which enables energy to be exported from a vehicle battery back to the electricity grid through compatible bi-directional charging hardware, is not currently available on BYD models in New Zealand. However, V2G capability is expected to be introduced on future BYD models from 2027 onwards. If V2G is important to you, keep an eye on our website, newsletter and social channels for future model announcements and updates as this technology becomes available.

For Apple users, the BYD App is available for download on iTunes, while Android users can find it on Google Play.

The BYD App offers a diverse range of functions at your fingertips. Among its key features are the ability to turn on air conditioning, activate seat heating, remotely lock and unlock your vehicle, and locate your car in a crowded parking lot through light flashing or the horn sounding.

The team at BYD can help transfer the vehicle to your BYD Cloud Services account. First, visit your closest BYD dealership and bring a copy of your driver's licence (or other official ID) and proof of ownership. The dealer will arrange for you to provide your email address and sign our privacy policy, then submit the request to the BYD team on your behalf. Once processed, the vehicle will be transferred to your new BYD Cloud Services account.

Owners of any BYD registered on our Cloud Service can securely share access to their vehicle with up to five trusted family members or friends without handing over the physical key.

OTA stands for Over the Air where updates are delivered wirelessly to your vehicle. From time to time, BYD provides essential software upgrades to your vehicle which improves and optimises many features and aspects of your vehicle. These updates are free, and we recommend every customer completes these updates as they become available. We also recommend doing these updates while you're home or parked for a while.

Your OTA update will prompt you on your touch screen. Please make sure you do not confirm any update to start if you will need to be driving the vehicle straight away. We recommend you update when you are home for a while. You will receive an email with instructions if there is anything specific you need to do prior to or during an update.

OTA updates are free for the life of the vehicle.

Please contact your local dealer who will be able to help you with your OTA updates. Please make sure if you purchased your vehicle before Nov 2022 that you have received an updated SIM card.

OTA updates normally happen every few months, but this could be more frequent depending on the type of software update is needed. For major updates you should receive an email from us detailing what the update includes.

Vehicle-To-Load is enabling use of the large battery in an electric vehicle to power or charge something else. All BYD vehicles come with Vehicle to Load technology and ready to use VTL adapter/cable. Simply plug the adapter into your vehicle charging port and you can use it to power any appliance with a standard NZ plug. For more information on how to use please see the how to video on Vehicle-To-Load.

All BYD vehicles come with a VTL adapter free of charge.

Your BYD vehicle offers a wide range of possibilities when it comes to Vehicle-to-Load. With its standard NZ plug, you can power a variety of devices and appliances. From everyday household essentials like coffee machines, fridges, and heaters to more imaginative appliances, the options are endless. For instance, we've even had enthusiasts plug in their eclectic drum kits and jam by the beach!

Yes. Safety is a key priority for BYD. The ATTO 1, ATTO 3, DOLPHIN, SEAL, SEAL 6 TOURING, SEALION 6, SEALION 7 and SHARK 6 have achieved a 5 Star ANCAP Safety Rating. BYD vehicles are equipped with a comprehensive suite of active and passive safety technologies designed to help protect drivers, passengers and other road users.

BYD vehicles use a combination of regenerative braking and conventional friction brakes. Regenerative braking helps recover energy and recharge the battery while driving, while the physical brakes provide additional stopping power when required.

No, there are no planned subscriptions or fees for any features in the vehicle. Some third party apps may charge for use, just like any mobile device.

Yes. The recommended snow chains are no larger than 6 mm in thickness or diameter, which provides enough space between tires and other parts.

Tow bar availability and towing capacity vary by model. Locally developed and tested tow bar solutions are available for selected BYD vehicles. Please contact your local BYD dealer for information on approved tow bars, towing capacities and model-specific requirements.

All BYD models now have the karaoke feature included. Contact your dealer if you are interested in securing a BYD Microphone.

The average is calculated based on various factors, including your driving style, weather conditions, topography, load and any additional consumables you have running at the time. If you are keen to learn more about reaching the best range on our BYDs, we recommend chatting to one of our BYD dealers.

Yes, like all vehicles it is important to service your BYD regularly. Irregular or lack of servicing will affect the vehicle warranty.

Please find a link to our sales and service dealers here.

We recommend contacting your local dealer about service cost options including available service plans.

BYD vehicles sold in New Zealand are backed by a comprehensive warranty programme, including a 6 Year / 150,000km Vehicle Warranty, 8 Year / 160,000km EV Traction Battery Warranty and 8 Years Roadside Assistance (whichever occurs first, where applicable). Warranty coverage may vary by model. For detailed warranty terms and conditions, please refer to your vehicle's warranty booklet and owner's manual here.

Please find a link to our BYD Accident Card on our website here. We recommend printing the card and keeping it in your BYD vehicle in case of an accident.

Find a copy of the Owners Manual here.

Contact your closest Paint and Panel Network representative here.

BYD Auto NZ operates a dedicated parts warehouse in Auckland and supplies genuine replacement parts through its authorised dealer network. If you require a replacement part for your BYD, please contact your local BYD dealer, who can assist with sourcing and ordering the correct component.

If your vehicle has been involved in an accident, it should be assessed by a BYD Approved Repairer. The repairer will inspect the vehicle, identify the parts required and prepare a repair estimate for your insurance claim. To find your nearest BYD Approved Repairer, visit this website.

We encourage you to reach out to the nearest member of our Fleet team for a chat. You can find their contact information and location details on our dedicated Fleet page.

Yes, our model line-up is expanding and we will share any information on our BYD Auto NZ channels as soon as possible. Make sure you sign up to our Newsletter to be the first to know about new arrivals.

The BYD Sealion 8, the first BYD 7-seater has now arrived in New Zealand. Book a test drive at one of our BYD dealers today.

Yes, you can find the full playlist of video how-to guides here.

Yes. Most BYD dealers accept vehicle trade-ins. The value of your trade-in will depend on factors such as the vehicle's age, condition, mileage and market demand. Contact your local BYD dealer for a valuation.

Not yet, but we're working on it. BYD Auto NZ is exploring future digital Road User Charge (RUC) solutions through its partnership with Compass IoT, helping pave the way for a more seamless RUC experience in the future. While this functionality is not yet available, vehicle owners remain responsible for purchasing and managing their own RUC licences in accordance with NZTA requirements.

Resale value is influenced by a range of factors including vehicle condition, mileage, service history and market demand. BYD vehicles are equipped with Blade Battery technology, which is designed for durability and long-term performance, helping support confidence in vehicle ownership.

Yes. The vehicle warranty remains with the vehicle and can be transferred to subsequent owners, subject to the warranty terms and conditions.

BYD takes customer privacy seriously. Information used to support connected vehicle services is handled securely and in accordance with applicable privacy requirements. BYD Auto NZ does not use vehicle data to track customers, and only limited information required to support connected services is shared with BYD Australia.